The 6 reasons why technicians choose Alter

  • "Direct Access": speak to the designers

    No endless support tickets. When you call Alter, you speak directly to the engineers who developed your product. We cut down on diagnosis times and put you back in control straight away.

  • Repairs within 24 hours

    With our current products and most of our discontinued ones, we won’t keep you waiting for weeks. Thanks to our in-house production, we’re able to fix the fault within a single working day. Your system will be up and running again straight away.

  • Tailor-made solutions

    Whilst others impose standard products from their catalogue, we create bespoke solutions tailored to your specific needs.

  • Application advice
    We don’t just supply the part. We analyse how the drive system functions on your machine — and optimize it to boost your machinery's performance. We help you get the most out of your system.
  • A short and secure supply chain

    Designed and manufactured in Italy. We guarantee reliable lead times and assured availability, even during global crises.

  • 30-month extended warranty

    We offer a 30-month warranty on all products. That’s almost three years of peace of mind, protecting your investment for much longer than the market standard.

 

A concrete example: Tailor’s shop vs department store

Imagine you need to buy a suit. Would you choose a high-street chain or a bespoke tailor?

  • In a chain store, you buy whatever’s available.

    If the sleeves are too long or the neckline too tight, there's no one who can adjust it: the garment is 'finished'. And if a cuff wears out after a few years, the only option is to throw the whole thing away.

  • At a tailor shop, you work directly with the craftsman who sewed your suit.

    If adjustments are needed, he knows precisely where to intervene. And if something wears with time, he simply repairs it—without making you repurchase the entire garment.

The same applies to motion control.

  • Many of our customers come to us after receiving a blunt reply from multinational companies: "Your drive is too old; it can’t be repaired. You’ll have to replace everything: motors, drivers and the CNC."

  • Alter’s response? We’re not asking you to throw everything away. We analyse the problem and provide you with the exact servo drive to control your existing motor, interfacing with your CNC.

  • The result: huge savings in time and money, whilst avoiding compulsory scrapping. That’s why those who switch to Alter often tell us: “Thank goodness you’re here.”

 

Our secret? Control at every stage: Design, Build, Maintain.

An approach that helps combat planned obsolescence and ensures that your plant remains productive for decades.

  • DESIGN

    We design our own hardware and software.

  • BUILD

    We manufacture in our own factory.

  • MAINTAIN

    We maintain the product throughout its entire service life.

Contact us

Do you have a complex project or an obsolescence issue that others can’t seem to solve? Let’s discuss it from a technical perspective.



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