That is why we do not simply supply components. We offer a comprehensive package of advanced technical services, designed to ensure the efficiency, modernisation and uninterrupted operation of your industrial plants.

PRE AND POST-SALES SUPPORT

We offer a turnkey service: we guide you through the process from problem analysis right through to the machine being back up and running.

  • Pre-sales Technical Advice

    Not sure which product is right for your retrofit? Our technical team will help you choose the solution that best suits your needs.

    How it works?

    Send us your motor nameplates and, if available, the wiring diagrams and details of the type of industrial machine. We will analyse your application and recommend the most suitable products for a retrofit with no surprises.

  • Custom electrical circuit design

    We make the transition to our technology as straightforward as possible.

    Using your current drive diagram as a starting point, we create a new, customised wiring diagram for you, ready for your application. We reduce the time needed for the design and wiring of your control panel.

  • "Plug & Play" Preset

    To save you time during commissioning, we offer two configuration options:

    • Standard Configuration: We configure the basic parameters by reading the data from your motor’s nameplate. You will receive the drive ready to use; you will only need to make the final adjustments on site.
    • Full (Customised) Setup: Bring the motor to our premises and we will configure the drive by coupling it directly to your motor. Once installed, you will only need to set the offset and gain.

SERVICE AND REPAIRS

Machine downtime is our number one enemy. Our organisation is set up to respond with the utmost urgency, cutting out all the red tape.

DIRECT TECHNICAL SUPPORT

Support is provided directly by Alter Elettronica’s product designers, ensuring a level of expertise and in-depth knowledge that no call centre can match.

  • Telephone

    Immediate support for advice and resolving minor issues.

  • Remote Support

    Our technician will connect to your PC to guide you through the setup process or to diagnose and resolve any issues remotely.

  • On-Site

    On-site support provided by our specialist technicians at your premises.

REPAIR SERVICE

We repair all Alter Elettronica products, ensuring that your system continues to operate for as long as possible:

  • Urgent Service (24-hour repair)

    By appointment, you can bring your faulty product to our premises and collect it fully working on the same day. A ‘surgical’ repair to minimise downtime.

  • Standard Service

    Our technician will connect to your PC to guide you through the setup process or to diagnose and resolve any issues remotely.

OUR WARRANTIES AND LOGISTICS

  • 30-month Warranty

    We are confident in the quality of our workmanship. All our products are covered by a standard 30-month warranty, which can be extended to 36 months.

    Find out more about the service

  • Fast and Flexible Delivery

    We work with leading national and international express couriers to ensure reliable deliveries. We offer options such as collection from a collection point the following morning (8.00 am) or priority delivery (by 9.00 am) to selected locations. On request, we can arrange for goods to be collected directly from your premises.